Privacy Policy | Seera AI

1. Introduction

Seera AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our resume building service.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide, including:

Account Information: Email address, name, password
Profile Information: Phone number, location, professional details
Resume Content: Work history, education, skills, and other resume data
Payment Information: Processed securely through TuwaiqPay; we don't store card details
Communications: Support tickets, emails, and feedback

2.2 Information Collected Automatically

Usage Data: Features used, time spent, actions taken
Device Information: Browser type, operating system, device type
Log Data: IP address, access times, pages viewed
Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

We use your information to:

Provide and maintain the Service
Process your resume creations and exports
Generate AI-powered suggestions for your resume
Process payments and manage subscriptions
Send important service notifications
Respond to support requests
Improve our Service through analytics
Prevent fraud and abuse

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

Encryption: All data is encrypted in transit (TLS) and at rest (AES-256)
Access Control: Strict access controls limit who can access your data
Regular Audits: We conduct regular security assessments
Secure Infrastructure: Data is stored on secure cloud infrastructure

5. Data Sharing

We do not sell your personal information. We may share data with:

Service Providers: TuwaiqPay for payments, email providers for notifications
AI Providers: Resume content may be processed by AI services to generate suggestions (data is not retained by providers)
Legal Requirements: When required by law or to protect our rights

6. Your Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate data
Deletion: Delete your account and all associated data
Export: Download your resume data in standard formats
Opt-out: Unsubscribe from marketing communications

7. Data Retention

We retain your data for as long as your account is active. After account deletion:

Personal data is deleted within 30 days
Backup data is purged within 90 days
Anonymized analytics data may be retained indefinitely

8. Cookies

We use essential cookies for authentication and functionality. We also use:

Analytics Cookies: To understand how you use the Service
Preference Cookies: To remember your settings

You can control cookies through your browser settings, though some features may not work properly without them.

9. Children's Privacy

Our Service is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our Service.

12. Contact Us

For privacy-related questions or to exercise your rights:

Please use the support form in the app and choose "Privacy" as the category.

13. GDPR Compliance (EU Users)

If you are located in the European Economic Area, you have additional rights under GDPR:

Right to data portability
Right to restrict processing
Right to object to processing
Right to lodge a complaint with a supervisory authority

Our legal basis for processing includes: consent, contract performance, and legitimate interests.